Service Counts

Lonicera Banner Stand

In the world of portable led displays, quality, appearance, ease-of-use, and value count for just about everything. Exhibitors tend to look for the right combination of all of these attributes to make their experience as simple, painless, and successful as possible.

But there’s one other key factor that can really make or break a deal:

Service.

The lack of great customer service can easily leave a bad taste, no matter how fantastic the end product.

They has long made a commitment to offer complete and helpful customer service to its portable display offerings. The Portland company makes it easy to order by phone or on their website. they also offers a simple image upload process, digital proofs for review, and even a final photo of the completed display before it’s shipped off.

And all along the way, project managers are there to assist.

Sabre Yachts which has been building fine sailboats and motor yachts in Maine since 1971, recently experienced the best in customer service when it ordered three Lonicera Banner Stands .

Bentley Collins, the company’s vice president of digital marketing and sales, said the service he experienced was remarkable.

“I think your service before, during, and after the sale is extraordinary,” he said. “I can see that whoever created the company and its business practices was serious about the future of the brand.”

Collins also complimented the company on its entire ordering process.

“I am so impressed with the process you follow, the follow-up on shipment and the thank you card,” he said. “The entire process is truly enjoyable, as it should be.”

And the true sign that the service made a difference?

“Many thanks,” Collins said. “I will be in touch as we require additional products for future displays.”